Ensuring your investment property is well maintained is very important for a number of reasons:

  • It improves the longevity of your property by stopping small problems from becoming large problems or damage at your property
  • It helps to maintain the value of your property
  • It makes your property more appealing to tenants
  • It minimises risks to your tenants
  • It makes your tenants feel more appreciated to see that you care about their home

Here at Property Zest we have a great database of skilled, experienced, reliable and trusted tradespeople. We ensure that our service providers are appropriately qualified, licensed and have relevant professional insurance. Many we have worked with over the course of several years. Our tradesperson have the utmost respect, for all owners, tenants and properties and will do the best of their ability to fix the maintenance issue as if it was done on their own property.

There are a few ways maintenance can be reported to an owner.

  • Tenant – A tenant at any stage during the tenancy contact the property manager to notify of a maintenance issue. The tenant is the most important part of a maintenance procedure, they live in the property, they use the item on a regular basis and they also correspond with the tradesperson to get them through the property to arrange to fix the issue.
  • Property Manager – We here at Property Zest, do routine inspections every 4 months, whilst we are at the property, we look for any maintenance issues before getting out of control and speak with the tenant to make sure there is no issues they have forgotten about or would like to make the owner aware. From a routine inspection, the Property Manager reports back to the owner with a report and photos.

Once an issue has been reported, we will try to troubleshoot any minor problems with the tenant to ensure there is actually an issue to look into. Once it has been established that we need to get a tradesperson involved then we contact our service provider to provide quotes and also suggestions to fix/solve the issue in the manner that will minimise costs on a property. We will contact you, the owner, to get approval for the works prior to having the work scheduled. This process applied to non-emergency repairs and there may be some difference in the process where the issue is deemed an emergency – but we’ll leave emergency repair processes for another article!

Don’t hesitate to contact us if you have any property management related questions!